The relationship with each client is key.
From start to finish, clients know they are working with Roger Washburn, not a member of the staff (Roger is the staff). As a sole practitioner, Roger established associations with allied professionals who are consulted as needed. These consultants have expertise in every specialty that may be required, including structural/civil engineering.
Roger begins with meetings to understand the client’s needs and their site’s opportunities and challenges. Then schematic drawings are completed that illustrate proposed improvements. Once the client is comfortable with the preliminary design, more detailed drawings are sent to landscape contractors for pricing. During the installation, Roger administers the contract between the client and the contractor. In that capacity he is on site regularly to observe the implementation in progress and to tweak the design to fit with unforeseen circumstances. Typically, the contractor’s invoices are reviewed by Roger before the client makes payment.
Roger explains, “When working with clients, I aim to create a positive experience, so that their only surprise is a landscape better than ever imagined.”
P.O. Box 45242
Somerville, MA 02145